2017 Biennium Goals and Objectives

Establish statewide veteran service support for discharged veterans and their family members. (MCA Title 10, Chapter 2 and USC Title 38)


Sustainability:  Daily focus on and monitor of veterans service and veteran cemetery programs operations, and trends/initiatives impacting the programs’ operational conduct and long-term vision.

 

  • Statistics capture of pertinent agency work products routinely analyzed and evaluated, and appropriate actions taken responsive to short/long-term objectives and state/national trends.

 

Efficiency:  Daily monitor and monthly evaluation of veterans service and cemetery programs operations.

 

  • Statistics capture of primary veterans service and cemetery program operational end-products; veterans service program – claims product production, representing community/county/regional/ state work effort; and veteran cemetery program – interments and type interments.

 

Effectiveness:  Daily monitor and monthly evaluation of veterans service program operations; focusing on work products production, financial impact of work products production, and outreach program.

 

  • Statistics capture and analysis, in conjunction with veteran demographic analysis, ensure maximal distribution and focus regarding personnel and operational budget resources.
  • Division produces 70+% of all veteran benefit claim products submitted to Fort Harrison VA Regional Office; Montana is nationally  #1, per capita, in existing state veterans cemeteries.

 

Actively cooperate with state and federal agencies for the benefit of veterans and their family members.  (MCA Title 10, Chapter 2 and USC Title 38)

 

Sustainability:  Routine communications with state and federal agencies and monitoring of issues which impact or potentially impact division mission, resources, and operational conduct.

 

  • Sustainability enhanced by membership and active role in National Association of State Directors of Veterans Affairs, Montana Board of Veterans Affairs, and various veteran service initiative groups.

 

Efficiency:  Routine communications conducted, with immediacy and sustained focus.

 

  • Problematic veterans service issues or envisioned veteran service initiatives routinely and actively worked with – as necessary and appropriate – Governor’s Office, Congressional Delegation, National Association of State Directors of Veterans Affairs, Montana Board of Veterans Affairs, State Administration and Veterans Affairs Interim Committee, and federal VA leadership.

 

Effectiveness:  Agency operational capabilities/resources and long-term initiatives stable and pertinent.

 

  • FY 12 veterans benefit claim products = 3352; FY12 financial impact = $160,453,205.